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      • 📁Basic Information
        • 1.1 Sign-Up, Login-Get3D Cloud
        • 1.2 Trial
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        • 1.4 Storage Packages
      • 📁Getting Started
        • 2.1 Newbie Guide
        • 2.2 FAQ
      • 📁Detailed Steps
        • 3.1 How to check the upload status on Get3D Cloud
        • 3.2 How do I view the dataset status
        • 3.2 How do I share or download models
        • 3.4 How do I change model information? (name, description, cover,etc.)
        • 3.5 How do I annotate or measure on a 3D model
        • 3.6 How to generate an Elevation profile on Get3D Cloud
        • 3.7 How to calculate volumes on Get3D Cloud
        • 3.8 How to export annotations on Get3D Cloud
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On this page
  • Can I use Get3D Cloud for free?
  • What is digital point?
  • Can l purchase just one month?
  • When do digital points expire?
  • What is a storage package?
  • What do l do when l run out of storage space?
  • What are the payment options?
  • Can I get a refund after purchase?
  1. USER HELP CENTER
  2. Get3D Cloud
  3. Getting Started

2.2 FAQ

Previous2.1 Newbie GuideNextDetailed Steps

Last updated 6 days ago

Can I use Get3D Cloud for free?

All new users are entitled to a 1-month free trial.

What is digital point?

Digital points are used to cover costs incurred during data processing (e.g., 3D reconstruction). Since 1 photo costs 0.4 points, 800 digital points are issued immediately after registration.

Can l purchase just one month?

Get3D Cloud subscriptions are renewed monthly or yearly. They can be canceled at any time before the renewal date.

When do digital points expire?

Currently, digital points packages are valid for one year and will be automatically emptied if not used within one year from the date of purchase. Without sufficient packages, modeling tasks will not be possible.

What is a storage package?

The data files you upload and process will be stored in Get3D Cloud's server storage space, including:

What do l do when l run out of storage space?

  1. Expand your space by purchasing storage packages.

  2. Delete files you no longer need to free up more space.

What are the payment options?

Get3D Cloud currently accepts Pay Pal.

Can I get a refund after purchase?

We allow refunds pro-rata for use within seven days of purchase, but no refunds will be given beyond that.

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